Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you register for an account, purchase tickets, or update your profile. This information includes your name, email address, phone number, and transaction details. We also automatically collect certain information when you visit our platform, such as your IP address, browser type, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

Your information is used to:

• Process and confirm your ticket orders
• Send receipts and transaction-related communications
• Provide customer support and resolve disputes
• Improve our platform, services, and user experience
• Send marketing communications (if you have opted in)
• Detect and prevent fraudulent activities

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Data Security

We employ comprehensive industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. Your payment information is encrypted using Secure Sockets Layer (SSL) technology and processed securely through our payment partners. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. Cookies help us understand which parts of our website are most popular and allow us to provide a more personalized experience. You can manage or disable cookies through your browser settings, although this may affect the functionality of certain features.

5. Third-Party Services

We use trusted third-party services for essential functions such as payment processing (e.g., Pesapal). These third parties have their own privacy policies governing how they handle your data. We recommend reviewing their policies to understand how your information is managed by them. We do not control and are not responsible for the privacy practices of third-party services.

6. Your Rights

You have the right to access, update, correct, or request the deletion of your personal information at any time. You can manage most of your data through your account dashboard. For any other requests or to exercise your rights regarding your data, please contact our privacy officer. We aim to respond to all legitimate requests within 30 days.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such information from our records.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.